Sales Team Leader Natasha Hattingh joined a panel of event experts at the Venues of Excellence conference

50 venues were in attendance in the grounds of Warwick Conferences, for a 2-day event hosted by Venues of Excellence in January 2019. The annual conference was branded ‘The Power of Excellence’ and sets out at exploring what it means to be excellent and leading in this industry.

Featuring motivational talks from former royal marines officer – turned journalist and marine biologist Monty Halls; Harley Street clinic founder Kate Cook; and board director at BVA BDRC James Bland, the content of the event explored all areas of venue management, right down to facilities and catering.

Natasha was invited to the panel segment chaired by C&IT editor Calum Di Lieto. Here are her takeaways from the panel:

Adding value to an event

What can we as venues do different to enhance clients experience, and as a result improve the end user experience at events? This can be a challenge for clients who are working on restricted budgets which impede on what they can delivery creatively. Venues can step in with their expertise to think outside the box and deliver small concepts that can make a big difference to the experience during the event or conference.

Work / life balance

We work in an incredibly fast paced environment and stress can be too easy to suffer from if initiatives are not put in place. Altitude London run regular wellness activities and a number of work place perks that are designed to improve the way all employees manage stress levels in their professional lives.

The front line is an important one

Sales, business development, and front of house teams are vital to the continued success and positive brand perception of your venue. It’s important that these teams are employed in continuous professional development, and incentivised properly to ensure they can feel motivated enough to exceed client expectations.

Adding value to your events is what Altitude London can do to make your event go wild. As part of our “Events Gone Wild” early 2019 promotion, book now to get 20.19% off your event at one of our venues*. You’ll be well looked after with dedicated event staff who will help you impress your event visitors and make your event go wild.

*Promotion ends 30th April 2019

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