London Skybar Terms & Conditions

These Terms and Conditions together with our Privacy Policy set out all the terms and conditions acting for Atmosphere Venues, its officers, directors, employees, agents and contractors (“we”, “us”, or “our”) provides you and your guests (“you” or “your”) access to the viewing venues, public facilities and terrace of Atmosphere Venues, Millbank Tower, 21 – 24 Millbank, London SW1P 4QP (including the entrance lobby, terrace, elevators and levels 28 and 29).
New Year’s Eve 2019

Ticket sales are closed and final on Monday 30th December 5pm. All guest names and dietary and special requirements must be given at least 48 hours to our London SkyBar team. Doors open at 6pm, Tuesday 31st December 2019. Last entry is at 1am Tuesday 31st December 2019. Event ends on Wednesday 1st January 2020.

Tickets are not valid for re-entry. All tickets are non-transferable and non-refundable. Atmosphere Venues reserves the right to close or cancel the experience. Appropriate notes and communication will be made with all tickets holders.

Photography on the night will be used across Atmosphere Venues marketing team. This event is strictly for guests aged over 18 years old. All guests will be asked for proof of photo ID in way of Valid Driving licence or Valid Passport. No other form of identification will suffice.

All guests are subject to bag and property searches by security team. Any guests who display drunkenness, abusive conduct to staff or other guests will be removed from the premises. Atmosphere Venues reserves the right of refusing admission and / or removing any person from the Venue at its sole discretion. Any person found possessing, using, or distributing any type of drug will be reported to the police.

Guests attending the Decadence Defined event with unlimited complementary access to open bars should not this does not include premium champagne, or premium spirits.



Except for the entrance lobby, Visitors are only permitted to enter Atmosphere Venues if they are in possession of a valid ticket. Visitors may be required to provide a proof of identification and, where applicable, the credit card used for the booking of such tickets.

Admission to Atmosphere Venues will only be valid on the date and time stated on your ticket.

Visitors arriving before their allocated time will have to wait until the time stated on their ticket before being permitted entry to Atmosphere Venues. If you arrive later than 30 minutes we offer a re-booking charge.

Any latecomers may have to wait until capacity is available for them to enter. Atmosphere Venues cannot guarantee entry to any person arriving after the time stated on the ticket. Atmosphere Venues reserves the right, in its absolute discretion, to refuse entry to or remove from Atmosphere Venues or the vicinity any person for any reason whatsoever including any person who:

has been convicted of a criminal offence which, in the opinion of Atmosphere Venues is likely to affect the safety or enjoyment of other Visitors;

has behaved in a manner or has threatened to behave in a manner which, in the opinion of Atmosphere Venues has, or is likely to affect the safety or enjoyment of other Visitors or staff at Atmosphere Venues;

has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;

is or appears to be under the influence of drugs or alcohol; or

has breached these terms and conditions.

Atmosphere Venues reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close Atmosphere Venues or any part of it. In the event of full closure, tickets will be changed for an alternative date or time, but if that is not convenient, a refund of the ticket price (not including any admin fees) will be provided and Visitors agree that Atmosphere Venues shall have no further liability to any affected Visitor.

Atmosphere Venues shall not be liable for any costs, losses, damages or any expenses whatsoever, including but not limited to any liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of Atmosphere Venues.

Search of person and personal belongings

Atmosphere Venues reserves the right to request Visitors to submit to a search of their person and/or belongings at any time for security purposes. Anyone refusing to submit to or found to be in possession of materials which Atmosphere Venues believes to be dangerous or unsuitable may be refused entry and/or removed from Atmosphere Venues and its vicinity.


Save as otherwise permitted by Atmosphere Venues, all persons visiting Atmosphere Venues must pay for admission prior to entering either in advance over the internet, via an approved third party provider or via the phone. Tickets may be in the form of official print at home tickets or e-tickets sent by e-mail. Any person attempting to gain admission to Atmosphere Venues without a valid ticket may be ejected from Atmosphere Venues and its vicinity.

Please be aware that some (but not all): (a) types of tickets are available for purchase online through Atmosphere Venues website ( For the avoidance of doubt, such tickets and products are available in limited quantities and each purchase will be subject to availability. Tickets purchased in advance through the website may be discounted to promote advanced booking. Atmosphere Venues reserves the rights to withdraw or change such discounts at any time.

Online and Telephone Ticket Sales

Tickets to our event are non-refundable

By placing an order for tickets through our website or via the telephone you are making a request to purchase tickets for Atmosphere Venues. Acceptance of your request shall take place once Atmosphere Venues has processed your payment and has sent you an e-mail confirming the booking, or has confirmed payment on the telephone.

Atmosphere Venues shall not be responsible in the event you make an error when purchasing your ticket(s) (including selecting the wrong date and time or the wrong number of tickets). Please check that your selection is correct as any changes to tickets purchased might be subject to a admin fee.

Tickets purchased through the website or via the telephone may incur an admin fee which is payable in addition to the ticket price. Such fee shall be notified to you at the point of purchase. By sending or making a request to book tickets you agree to pay this card handling and/or admin fee in addition to the ticket price.

Financial information that is collected is used to authorise payment for your tickets. When you make a purchase on the booking website or via the telephone, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

You should be aware that Atmosphere Venues may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with us, or to protect the rights, property or safety of Atmosphere Venues, users of the booking website or others.

Atmosphere Venues shall endeavour to keep all financial information safe in accordance with the Privacy Policy.

Sales will no longer be available to purchase within 24 hours prior to the date of the event.

You may be contacted by a member of your team to confirm your details.

Delivery of Tickets

Tickets will be delivered by e-mail.

Once received by the Visitor, the Visitor is solely responsible for the safeguarding of the ticket(s).

If tickets have not been received within seven days before the date and time to which the ticket(s) relate, it is the sole responsibility of the Visitor to contact Atmosphere Venues at [email protected]

No reproduction of the tickets is permitted.

Food and drink

Only food and beverages purchased in Atmosphere Venues may be consumed in Atmosphere Venues except during specific approved events.

Such restrictions are waived where such food or drink is required for medical reasons or for infants.


Atmosphere Venues may carry out photography and/or video recording and/or other monitoring in Atmosphere Venues which may feature Visitors. You agree that Atmosphere Venues or any authorised third party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright and all other intellectual property rights in these materials rests with Atmosphere Venues or such authorised third party (as the case may be).

Visitors are welcome to bring hand-held cameras and video equipment to create images and footage for their own personal, non-commercial use. We regret that tripods are not permitted onsite. Any media or commercial photography and filming must be approved in advance by Atmosphere Venues.

Flash photography may be used during your visit.

Health and safety

All attendees require ID at the point of entry.

Visitors must remain within permitted areas and must adhere to Atmosphere Venues’ health and safety procedures and guidelines and must follow any instructions given by Atmosphere Venues or staff members at Atmosphere Venues. A Visitor is, however, responsible for his or her own safety and for the safety of any accompanying children.

Atmosphere Venues is located at a height which may cause vertigo, discomfort or nausea for some Visitors. Atmosphere Venues accepts no responsibility for any harm or distress caused as a result of such conditions.

Entry to Atmosphere Venues is by a lift. The change in pressure caused by the movement of the lift can cause ear complications for some guests (ear barotrauma). Guests suffering with a congested nose from allergies, colds, or an upper respiratory infection are more likely to develop barotrauma. This is an issue that is present with the use of many lifts and Atmosphere Venues are not liable for any discomfort experienced through the normal use of the lifts.

CCTV and other audio and visual recordings may be undertaken for security reasons, by accepting these terms and conditions, you agree that Atmosphere Venues may use such images for the purposes of maintaining and investigating safety and security at Atmosphere Venues and its vicinity. Such recordings shall be used, stored, transferred and destroyed in accordance with the Privacy Policy at all times.

Personal belongings

Atmosphere Venues has the exclusive right to determine what items may be brought into Atmosphere Venues. Atmosphere Venues will not store any confiscated item, and Visitors will have no right to request the return of any confiscated item.

Visitors must keep personal belongings with them at all times. Atmosphere Venues accepts no responsibility for the loss, theft or damage to any personal items.

It is prohibited to take into Atmosphere Venues any weapons, fireworks, smoke bombs, glass bottles, flammable liquids or other dangerous articles which may cause injury.


Visitors must not engage in any conduct towards, or speak to, any member of Atmosphere Venues staff, agents or other Visitors in a manner which may offend, insult, intimidate or threaten any person on any basis whatsoever, including but not limited to race, religion, colour, ethnicity, gender or physical attributes.

Atmosphere Venues reserves the right to refuse entry to Atmosphere Venues for persons who have breached these terms and conditions on a previous occasion.

Low visibility

There will be times where the visibility at Atmosphere Venues will be low or non-existent in particular weather conditions. Atmosphere Venues shall not be liable to provide a refund, or for any loss or damage, direct or indirect (including for claims relating to the loss of enjoyment or for travel expenses) as a result of such low visibility conditions.

Limitation of liability

Other than liability for death or personal injury resulting from the negligence of Atmosphere Venues or any other liability that cannot be excluded by law, Atmosphere Venues shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation, for any distress, inconvenience or anxiety caused during the course of any visit for: any closure to Atmosphere Venues; or evacuation from Atmosphere Venues in the event of an incident or accident.

Atmosphere Venues and its directors and officers accept no responsibility for any loss, theft or damage of a Visitor’s personal property. A Visitor will release Atmosphere Venues from any liability for any loss or damage to personal property they may suffer in relation to his or her attendance at Atmosphere Venues.

Force majeure

Atmosphere Venues shall not be liable for any delay in performing, or failure to perform, any of its obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control.


Smoking is strictly prohibited in Atmosphere Venues.

If Atmosphere Venues reasonably believes that a ticket has been resold without such consent, the holder may be refused entry to or ejected from Atmosphere Venues without payment of compensation.

Any personal data which is collected or stored by us shall be subject to our Privacy Policy, which may be amended from time to time.

Please be aware that discounts may be given against some tickets types but these discounts can be withdrawn without notice.

Where a discount is given for students, identification will be required at the point of entry or when collecting tickets to prove that the person using the ticket is a full time student.

Atmosphere Venues and its website is operated by Atmosphere Venues with company registration number 11352001 and VAT registration number GB294599535.

Any questions in relation to these terms or the Privacy Policy should be directed by emailing [email protected].

We reserve the right to amend or vary these terms and conditions from time to time by notifying you or placing updated terms and conditions on our website.

These terms and conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English courts.

Website Terms of Use

Use of this website (the “Site”) is strictly subject to these Website Terms of Use. By using the Site you accept these terms and conditions and agree to abide by them. The Site is operated by Atmosphere Venues based at Millbank Tower, 21 – 24 Millbank, London, SW1P 4QP. We reserve the right in our sole discretion to amend or otherwise update these terms at any time without notice. Your continued use of the Site shall mean you agree to be bound by these terms and conditions as amended or otherwise updated.

Access to the website

Access to the Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

Intellectual property

All materials on the Site and all intellectual property rights in the Site are owned and/or controlled by Atmosphere Venues and its licensors. All material on the Site are protected by copyright. Permission is granted only to electronically copy and/or print in hard copy portions of the Site for personal non-commercial purposes. Any other use of the materials on the Site (including but not limited to making such material available on any other website, online service, bulletin board or networked computer environment) is strictly prohibited.

All trademarks, service marks, trade names, branding and logos on the Site identifying Atmosphere Venues, its licensors and/or their products and services are subject to copyright, design rights and trademarks owned by Atmosphere Venues and/or its licensors. Nothing contained in these terms of use shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trade mark, design right or copyright of Atmosphere Venues or its licensors. Please note that Atmosphere Venues will always seek to protect and enforce its intellectual property rights to the fullest extent permitted by law.

If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The Site may include links to other websites that may be of interest to you. We do not endorse or approve and have no responsibility for the content of any website to which the Site links including but not limited to any advertising, marketing, promotions, products or services available from such websites, nor for any loss caused by the use of or reliance on the content of such external websites.


Whilst Atmosphere Venues has taken reasonable precaution and care in compiling the Site, we do not make any representations or warranties of any kind (expressly or implied) with respect to the content or operation of the Site and any such representations and warranties are excluded by this notice. We do not warrant that use of the Site will be uninterrupted or error free.

Your use of the Site and the materials contained in it are done so entirely at your own risk.  Atmosphere Venues does not accept any liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of the Site or your reliance on the content of the Site including but not limited to visiting time slots, computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from “hacking” or otherwise.

The Site is made available on the basis that all liability whatsoever for any loss or damage arising out of or in connection with your use of the Site, or reliance on the content of the Site, is excluded by us to the fullest extent permitted by law.

Any typographical, clerical or other error or omission in any page posted on the Site shall be subject to correction or deletion (as appropriate) without any liability on our part.  We aim to update the Site regularly and may change the content at any time. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

Compliance with applicable laws

You agree not to use the Site (or any part of it) for any illegal purpose and agree to use it in accordance with all applicable laws. You agree not to upload or transmit through the Site any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. You will not upload or transmit through the Site any material that is defamatory, offensive or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety. You will not use the Site in any manner that violates or infringes the rights of any person or company (including but not limited to rights of intellectual property, rights of confidentiality or rights of privacy). You agree that violation of any of these obligations may result in us terminating your access to the Site.


You agree to indemnify, defend and hold Atmosphere Venues, its licensors, affiliates, officers, agents and other partners and employees harmless from any and all loss, liability, claim or demand made by a third party due to or arising out of your use of the Site.  Atmosphere Venues reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully co-operate with SVGM’s defence of such claim.


Any personal data which is collected or stored by us shall be subject to our Privacy Policy.

These terms and conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English courts.