Privacy Policy

Atmosphere Venues takes your privacy and security seriously. The following statement explains the Atmosphere Venues policy regarding the personal information we collect about you.

Maintaining Data Privacy and Data Protection is a priority for Atmosphere Venues LTD (hereafter known as Atmosphere Venues). This Privacy Policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Data and how we will treat it.

Any questions relating to Data Privacy with Atmosphere Venues Ltd or this Policy should be sent by email to [email protected]venues.com or by writing to Atmosphere Venues, 21-24 Millbank Tower, Westminster, SW1P4QP. Alternatively, you can call Tabz Niaz, People & Development Manager, on 02030196523.

We may pass your personal data collected on to other Atmosphere Venue LTD Brands (London SkyBar), partners, subcontractors and third-party agents for the purpose of fulfilling the provision of Atmosphere Venues.

Atmosphere Venues engages with a mix of third-party service providers including: event venues, traffic management and car parking facilities, freight and transport management organisations, onsite operations and logistics management services, payment collection and processing companies etc.

Atmosphere Venues and associated brands i.e. London SkyBar, partners, subcontractors that we may share your data with are obliged to keep your details securely, and to use them solely for the purposes of fulfilling the event service or send you their information because you have shown interest in their services.

When they no longer need your data to fulfil this service, they will dispose of the details in line with Atmosphere Venue procedures.

What Personal Information is Held?

We may collect and process the following data from you:

  • Information you consent to provide Atmosphere Venues that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.
  • Information that you consent to provide by filling in forms on our website, or as part of any direct marketing or sales activities. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address / location, email address and interests.
    *Note: Clear consent information is supplied at point of collection to provide information on the use of data; and a record of the consent is taken at point of collection.
  • If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication.
  • Details of your visits to our website and the resources that you access (link to cookie policy).

If you have provided us with the personal data of another person, there is a clear requirement imposed by Atmosphere Venues for you to confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and the nature of the processing taking place.  Records will be retained as evidence of this consent.

Note that we may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations. We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted to this page on our website.

How Will We Use the Information We Hold about You?

If you are a Client (Business to Business or Business to Consumer) or a Supplier then we will use your personal information for purposes additional to the purposes set out in this notice including in relation to the provision of our services (or your services, if you are a Supplier) and the management and administration of the relationship between us; which will be as described in the engagement terms between us. We use information held about you in the following ways:

All data subjects

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

  1. To fulfil our contractual obligations to you, for example to fulfil the terms of a competition or promotion that you have entered or to provide you with information you have requested;
  2. To comply with our legal obligations to you, for example health and safety obligations while you are on our premises or to a third party (e.g. the police); and
  3. To meet our legitimate interests, for example to understand how you use our services and to enable us to derive knowledge from that which in turn enables us to develop new services and further tailor our services to appeal to a wide variety of persons. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities, use of cookies or when we process sensitive personal information). If we ask for your consent to process your personal information you may withdraw your consent at any time.

Please note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data.

Situations in which we will use your personal data

We may use your personal information to:

  1. Deal with your enquiries and requests;
  2. Provide and personalise our services;
  3. Carry out our obligations arising from any agreements entered into between you or your employer or other relevant organisation and us (which will most usually be our engagement for the provision of our services or your services, as applicable);
  4. Notify you about any changes to our services;
  5. Comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies;
  6. Contact you for research purposes, where you have consented to us doing so, in order to understand what you think of our sites and how we can improve them;
  7. Maintain the quality of our websites and to analyse the use of our websites in order to help guide improvements; and
  8. Better design and optimise our properties to improve the experience of our customers.

In some circumstances we may anonymise or pseudonymous the personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal information without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

Your Rights Relating to Personal Data

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

  1. Request access to your personal information. This enables you to receive details of the personal information we hold about you and to check that we are processing it lawfully.
  2. Request correction of the personal information that we hold about you.
  3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  6. Request the transfer of your personal information to another party.

*If you would like to discuss or exercise such rights, please contact us.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

We encourage you to contact us to update or correct your information if it changes or if the personal information, we hold about you is inaccurate.

Retention of your Information

Data security

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.  We evaluate these measures on a regular basis to ensure the security of our data processing.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:

  1. The requirements of our business and the services provided;
  2. The purposes for which we originally collected the personal data;
  3. The lawful grounds on which we based our processing;
  4. The types of personal data we have collected;
  5. The amount and categories of your personal data; and
  6. Whether the purpose of the processing could reasonably be fulfilled by other means.

Disclosure of Your Information

As part of our GDPR compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection.  The use of non-disclosure agreements form part of our third-party data sharing controls.

We may disclose your personal information to third parties

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or
  • To protect the rights, property or safety of Atmosphere Venues, our customers or others.

We welcome questions, comments and requests regarding this privacy notice which can be sent to: [email protected]

Cookie Policy

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect;
  • Improve the speed/security of the site;
  • Continuously improve our website for you;
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission);
  • Collect any sensitive information (without your express permission);
  • Pass personally identifiable data to third parties.

Information we collect

If you browse our website or download information, we will automatically store the following information about your visit:

  • The page(s) you visit;
  • The date and time you accessed our website
  • The type of operating system used to access our website;
  • The type of browser used to access our website;
  • The Internet domain and IP address from which you accessed our website;
  • The search term(s) used in your search engine;

We gather this information to learn about the number of visitors to our website. This helps use make our website more user friendly. We do not record information about individuals and their visits and will not identify you personally.

Thanks for visiting Atmosphere Venues.